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Co-creation and organizational change


  • Using a co-creation management model and the service design tools that come with it ensures that your products and services meet needs of the client.
  • The co-creation process strengthens your competitive ability and motivates staff.
  • From the point of view of management and decision making, co-creation is centered around by knowledge through qualitative and insightful information.


  • An organisation that starts to adopt the rules of co-creation will receive an entirely new view on how to organize and manage their activities into their toolkit
  • The result is a truly co-created organization that recognizes the needs for change faster and is able to renew itself in a more agile manner if needed and decision-making will also be easier and more transparent.
  • The focus of activity development will shift from developing the company’s own internal method into a model that focuses on customer-centric development.


  • Begin from the point of view of training which includes a development project tailored to the organization. This helps to pilot new ways of operating and learning all together.
  • Carrying out the training can be done through webinars,  short inspirational lectures and workshops. In addition, you can add personal mentoring into the package.

A Top Professional Of Co-Creation, At Your Service

Krista Keränen is a pioneer of co-creation and has written her doctoral thesis on co-creation, service design and service innovation at the university of Cambridge and has facilitated and completed several co-creation projects. Link to her doctoral dissertation:

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